Due to overwhelming demand on the postal service and all shipping carriers we are experiencing unusual shipping delays.
Ship times may go outside of the "guaranteed window" as noted by the shipping carrier.
Sometimes tracking will say the item has been "delivered" but the item hasn't.
Please understand that we have no control over this and we cannot file a claim with USPS, UPS, or FedEx when orders are marked as "delivered". When this happens we are requesting that customers please wait up to 10 business days before reaching out to us at firstname.lastname@example.org and we're happy to ship out a replacement. Often packages will just show up unexpectedly.
Because of the inconsistency of shipping carriers right now we cannot guarantee any shipping time frames or provide rush orders.
We are kindly requesting that customers please allow extra time for all orders to arrive during this bizarre time. We know that it's a total pain, and in almost 10 years of shipping orders with minimal issues we are navigating this time as best we can. Please do reach out to us with any questions or concerns you might have and we're happy to help. Your patience and support is so appreciated during this time!