FAQ

WHEN WILL MY ORDER SHIP?

All in stock items require 5 business days processing + shipping time (unless otherwise noted). All domestic orders weighing under 13 oz. will be shipped USPS First Class which can take 3-5 business days. Domestic orders weighing 1 lb or more will ship via USPS Priority unless otherwise specified and will generally take up to 3 business days according to their standards.

*NOTE* Due to unprecedented demand on shipping carriers caused by the pandemic please allow more time for shipments to be in transit. Neither USPS and UPS are able to guarantee their shipping windows at this time.

Please reach out *BEFORE* placing an order if you have a shipping carrier preference. If you need get in touch about the shipping carrier after placing an order please contact us at orders@therainbowvision.com and include your order# so we can try and accommodate. 

All orders that are listed as a PREORDER will ship by the date specified. Please know that when you order an item listed as a PREORDER all items in your order will ship together by the date specified.

DO YOU SHIP INTERNATIONALLY?

Yes! 

WHAT IS YOUR REFUND & EXCHANGE POLICY?

If for some reason you are unsatisfied with your purchase please message us within 10 days of your order delivery. All inquiries can be sent to orders@therainbowvision.com and we will be happy to address the issue. If an exchange isn't desired then we will gladly process a refund.

After we have had a chance to discuss the details of your refund or exchange, we ask that you ship the item(s) back before the refund is processed.

MY ORDER SAYS IT WAS 'DELIVERED' BUT I DIDN'T RECEIVE IT. CAN I GET A REFUND OR A REPLACEMENT?

Thieves suck! But unfortunately, there is nothing we can do for packages that aren't received but show they were 'delivered' according to your tracking information. We understand that sometimes mail can be stolen, but USPS insurance doesn't cover lost packages that show they were 'delivered'. Therefore we cannot offer a refund or replacement items when this happens.

I'M STILL WAITING ON MY INTERNATIONAL SHIPMENT TO ARRIVE. WHEN CAN I EXPECT IT?

We currently use the United States Post Office to ship the majority of our orders. This is the most affordable for customers and is usually very reliable. However, we can't control or account for packages once it leave the US. The package is then handed over to the postal service of that country and is at their discretion.

If you haven't received your package after 1 month we suggest getting in touch with your local post office branch to see if they have it there or to see if it's in customs. Because every country is different and has its own set of unique customs specifications we are not responsible for tracking down your package once it leaves the US.

WHO MAKES YOUR PLANNERS AND JOURNALS?

The Rainbow Vision designs all products in house and works with a US based printer and book binder to create all of our planners, journals, and notebooks. Due to the sanctity of proprietary information we do not disclose important vendor information.

DO YOU DO CUSTOM LOGO WORK?

At this time I am not taking on any custom logo projects.

WHAT ABOUT ANOTHER CUSTOM DESIGN?

When time permits, and it's the right project! You can send the details of your project idea to hello@therainbowvision.com

DO YOU EVER LICENSE YOUR ARTWORK OR DO COLLABORATIONS?

Let's talk! It all depends on the timing and the nature of the project. Please email hello@therainbowvision.com with details for all licensing and collaboration inquiries.

I WANT TO SELL TRV IN MY BOUTIQUE. HOW DO I DO THIS?

Hooray! To be considered for a wholesale account please contact us here. Someone will be in touch within 48 hours. If we feel that it's a good fit then we'll send over wholesale info, policies, and the link to our wholesale ordering site.

DOES TRV OFFER THE OPTION TO SELL ON CONSIGNMENT?

We only work with shops on a wholesale basis. While I understand this can be difficult for some businesses I have found this to be the most clean cut process when working with both national and international retailers.

I'M ONE OF YOUR RETAILERS TRYING TO ORDER ONLINE BUT I'VE FORGOTTEN HOW TO LOG IN

No worries! Simply email hello@therainbowvision.com and we'll send over the instructions

I WANT TO FEATURE THE RAINBOW VISION ON MY BLOG OR PUBLICATION. WHO DO I CONTACT?

All press inquiries can be directed at hello@therainbowvision.com. We will be happy to promptly send over info and images (please inquire before taking images directly from site).